Hometown Vending FAQS

Hometown Vending FAQ's
Hometown Vending has been North Houston’s full-service Vending Machine Company leader since 2005.  Below is a short list of common questions when choosing a new vending company.

Is there a cost to my company for the vending equipment/service?
Hometown Vending will provide the machines and service free of charge.

How often do you come by and fill up the machines?
As often as needed. All accounts will be re-stocked a minimum of once a week.

What condition are the vending machines in?
The machines coming in will be new or near new. The machines will be in excellent condition and uniform in design.

What is the procedure if someone loses money in the machines?
Vending machines from time to time do take people’s money. We can supply a refund bank for on-the-spot refunds. Our route drivers will also issue refunds and place refund envelopes on the machines.

If a machine has a problem how quickly do you respond to fix it?
Once a problem has been brought to our attention we generally respond within one to four hours. Keeping our customers happy and our vending machines stocked and functioning properly is our #1 priority.

Can we request specific products?
Of course, you can either request a specific product through our website or talk to your account representative. We want to offer the products your employees want.

Is there a contract?
Most often, Hometown Vending does not require a contract.

How long does it take for delivery/installation and what is the process?
Once you give us the go ahead to move machines in we will be ready to go within 14 days. In the event that you already have a vendor it’s always nice to give them 30 days to move out. If you need the machines sooner, we will make it happen. After we agree on an installation date, it shouldn’t take more than 4 hours to move the machines in and get them all set up and working.

What are your service days and hours?
We provide service 24 hours a day 7 days a week. Our trucks start very early in the morning every day and we have route technicians on call around the clock.

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